RETURN POLICY
The right to withdraw from the contract
The customer who is a consumer has the right to withdraw from the sales contract within 30 days without giving any reason. The deadline to withdraw from the contract expires after 30 days from the day on which the customer acquires, or a third party other than the carrier and indicated by the customer acquires the physical possession of the Product.
A consumer is also understood as a natural person concluding a contract directly related to his or her business activity, when the content of this contract shows that he or she does not have a professional character for that person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Business Activity Records and Information.
To exercise the right to withdraw from the contract, you must inform us of your decision to withdraw from the sales contract by an unequivocal statement sent to us by post or by e-mail to customerservice@agazi.eu.
The customer may use the model withdrawal form constituting Appendix 1 to the Regulations of our Online Store. The use of the form template is not obligatory.
To meet the withdrawal deadline, it is sufficient for the customer to send information regarding the exercise of his or her right to withdraw from the contract before the deadline of such a withdrawal.
Please be advised that the right to withdraw from a distance contract does not apply to contracts specified in art. 38 of the Act of May 30, 2014 on consumer rights, including in relation to a contract where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery.
Consequences of withdrawal from the contract
In the event of withdrawal from this contract, we will refund to the customer all payments received from him or her, including the cost of delivering the item (except for additional costs resulting from the method of delivery chosen by the customer other than the cheapest standard delivery method offered in our Online Store) immediately, and in any case not later than 14 days from the date on which we were informed about the decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that were used by the customer in the original transaction, unless the customer has expressly agreed to a different solution; in any event, the customer will not incur any fees as a result of this reimbursement.
Please be advised that we may withhold the reimbursement until the receipt of the Product or until proof of its return is provided to us, whichever occurs first.
Please send the Product back to the following address: AGAZI, Natolin 68a, 05-825 Grodzisk Mazowiecki immediately, and in any case not later than 14 days from the date on which we were informed about the withdrawal from the sales contract. The deadline is met if the Product is returned before the expiry of the 14-day period. Please be advised that the customer will be obliged to bear the direct costs of returning the goods.
WARRANTY FOR PRODUCT DEFECTS
Pursuant to Art. 556 of the Act of 23 April 1964 Civil Code, the Seller is liable to the customer if the Product sold has a physical or legal defect. The seller is released from liability under the warranty if the customer knew about the defect at the time of concluding the contract.
Based on Article 558 of the Civil Code, in the case of the sale of the Product to a non-consumer customer, the Seller’s liability under the warranty is excluded. A consumer is also understood as a natural person concluding a contract directly related to his business activity, when the content of this contract shows that he or she does not have a professional character for that person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Business Activity Records and Information.
Delivery of the Product as part of the exercise of the rights resulting from the warranty for defects takes place at the expense of the Seller.
The Seller is liable under the warranty if the defect is found within two years from the date of delivery of the Product to the customer.
The notification of Product defects should be sent by e-mail to customerservice@agazi.eu or in writing to the address of the Seller’s registered office.
If the sold item has a defect, the customer may submit a declaration of price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the customer replaces the defective item with a defect-free item or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the item with a non-defective one or remove the defect.
The Customer may, instead of the removal of the defect proposed by the Seller, request the replacement of the item with a non-defective one or, instead of the replacement of the item, request the removal of the defect, unless it is impossible to bring the item into compliance with the contract in a manner chosen by the customer or would require excessive costs compared to the method proposed by the Seller.
The customer cannot withdraw from the contract if the defect is irrelevant.
If it is necessary for the assessment of physical defects, the Product should be delivered to the following address: AGAZI, Natolin 68a, 05-825 Grodzisk Mazowiecki.
The seller responds to the customer’s notification within 14 calendar days from the date of its receipt. Failure to consider the application within the prescribed period is tantamount to taking it into account.
The Seller covers the costs of removing defects or replacing the Product with a new one.
